Capabilities Deck

A Little About Me

My name is Diamond Ward and I help creative service-based entrepreneurs, primarily marketing professionals, THRIVE by partnering with them to reclaim their creative time and focus on what they do best - creating.

With eight years of administrative experience and a liberal arts education, I combine the best of both worlds by giving creative service-based professionals the freedom to concentrate on their “zone of genius” and the why behind their business to bring in the cash, clients, and community.

If you are a creative service-based professional looking for administrative and social media management support to clear your queue, focus on your zone of genius and thrive in your business, let's connect!

My Processes

Project Management

  • Client on-boarding support 

    • New lead pre-screening

  • Client call(s) and project documents preparation

  • CRM Management related to on-boarding

    • Project Creation

    • Invoice Creation

    • Contract Creation

    • Workflow Review

  • Creation of Standard Operating Procedures

  • Accountability tracking and management

  • Project-related Research

  • Management of Project Management Systems

  • Team Management

Projects, big or small, tend to have a lot of moving parts to keep up with. From the idea stage to the planning stage to the final product, I can help the process run seamlessly.

Administrative Support

  • Email Management & Correspondence

  • Scheduling & Calendar Management

  • Digital Filing & Management

  • Proofreading & Editing Services

Building strong client relationships requires effective communication and personalized service. From initial contact to ongoing support, I ensure your clients feel valued and connected.

Marketing Support

  • Website Management

    • Update content

    • Ensure website functionality and perform software updates

    • Monitor, assess, and report on website performance

  • Blog Management

    • Format, edit/proofread, and upload posts

    • Update internal links, descriptions, plugins, etc.

  • Email Marketing

    • Stage/Format, edit/proofread, & schedule post

    • Create newsletter template

  • Social Media Management

    • Content Creation

      • Graphic Creation

      • Caption Writing

      • Content Repurposing

    • Content planning/research

    • Hashtag Research

    • Engagement

      • Monitor DMs

      • Respond to comments

      • Comment on other posts

Put an end to the overwhelm and stress of day-to-day administrative responsibilities, and invest 100% of your time towards revenue-generating activities you love!

Client Relationship Management

  • Client on-boarding support 

    • New lead pre-screening

  • Client call(s) and project documents preparation

  • CRM Management related to on-boarding

    • Project Creation

    • Invoice Creation

    • Contract Creation

    • Workflow Review

  • Creation of Standard Operating Procedures

  • Accountability tracking and management

  • Project-related Research

  • Management of Project Management Systems

  • Team Management

Let your business shine without sacrificing your creative energies, limiting your growth opportunities, or impacting the quality of your work. My services will free you up to devote the time you spend planning, creating, and scheduling content to other areas of your business.

My Systems

Calendar & Email Management

  • Google Workspace (Email, Google Calendar)

  • Calendly

  • Acuity

Project Management

  • Asana

  • Click-up

Client Relationship Management

  • Dubsado

  • Tave’

Website Management

  • Wix

  • Squarespace

  • WordPress

Communication

  • Zoom

  • Slack

  • Google Voice

  • Google Meet

  • Discord

  • Google Drive

  • Dropbox

  • One Drive

  • Lastpass

Storage

Email Marketing

  • Mailerlite

  • Mailchimp

  • Active Campaign

Social Media Management

  • Facebook

  • Instagram

  • Pinterest

  • LinkedIn

  • Planoly

  • Later

  • Sendible

  • Facebook Creator Suite

  • Canva

Services

I offer retainer service with three package options: 1 Carat, providing up to 15 hours of essential support per month for those needing occasional assistance; 15 Carat, offering up to 30 hours of extensive support for established entrepreneurs seeking to grow their business and manage multiple projects; and Custom Package, a flexible option starting at a minimum of 10 hours, ideal for businesses with specific, high-demand needs requiring over 30 hours of support. Each package is designed to help creative professionals reclaim their time and focus on their passion, whether they are web designers, copywriters, etc. By combining logistical expertise with a deep understanding of creatives and how they function, I empower my clients to achieve their visions without sacrificing their artistic integrity.

Additionally, I offer a day rate service called for VA for a Day for entrepreneurs not ready for a bigger commitment (don’t worry, I understand). it’s basically a day dedicated to your business needs, perfect for tasks like inbox refresh, project help, or tackling that daunting to-do list.

What People Are Saying

Diamond couldn't have come at a busier time for my business. I was drowning in admin work and it was severely impacting my ability to be creative. As a copywriter, so much of my effectiveness is dependent on having the time and mental space to research, think through concepts, write and edit. Diamond was able to take some of those tasks off my plate so I could jump right in and write. As a result, I had my highest revenue month. I also was the most at peace. I highly recommend Diamond for entrepreneurs who want to focus on their zone of genius and leave the busy work in her capable, trusting hands.

— Alicia Castro

Working with the Virtual Gem was a positive experience and Diamond was vital in helping me set up essential SOPs for my business. Diamond is extremely organized, punctual, and efficient.

— Christina Lyon